Covid19

24/08/2020

RE-BOOKING OUR CLIENTS

The salon reopened on 4th July and all of us at Samantha Elizabeth are soooo happy to be back styling hair. They say you don't miss something until its gone...... well, we missed being in the salon cutting, styling and colouring hair for you, our lovely clients.

Normal opening hours resumed Monday 10th August 2020

Monday - Wednesday 9am - 5pm

Thursday 11am - 8pm

Friday 9am - 5pm

Saturday 8.30am - 4pm

COVID 19 NEW UPDATES

ONLINE BOOKING NOW OPEN!

WE ARE NOW OFFERING ALL OUR SERVICES

PLEASE NOTE WE ARE NOW ACCEPTING NEW CLIENTS AT THIS MOMENT IN TIME!

Samantha Elizabeth Hair Salon Haywards Heath

ARRIVE ON TIME

 Please don't be late... 

We may not have time to do your service if you're late. We have new way of working to ensure your safety and ours.

We promise to respect your time, please do the same for us and our other clients.

*If we don’t receive 48 hours cancellation notice 50% of your total service booked will be charged.  Our appointments our very valuable and we are already working a 3rd less to our capacity.


If we can't carry out the original service intended because you were late but we offer a reduced service instead, you will be charged for the original service you were booked in for.
 

 Normally we'd love to see you earlier...  

Please arrive at your appointment time, if the weather is nice we ask for you to wait outside we will greet you in.

We have to say goodbye to our previous client and sterilise your section before we can use it.

SKIN TESTS, CUTS & COLOURS

You may need to do an up-to date skin test...

Your stylist will be in touch with further information, if you haven't been informed already.

Your next haircut and colour.....

Remember we were due to increase prices from 1st April 2020 so this has now been implemented.

Your first colour visit there will be an EXTRA product charge of £5-£10 dependent on usage.

You can see a full list of our prices here:

Samantha Elizabeth Hair Salon Haywards Heath

OUR CLIENT JOURNEY

Things have changed since your last visit, please read the following information carefully, so you know what to expect.

 

When visiting the SE salon...

1. Feeling unwell? Reschedule and consider our late and no show policy.

2. Come Alone.

3. No unnecessary items
(this includes shopping).
If you have to bring a coat your stylist will show you where to hang it up.

4. Please fill out our covid 19 consultation form, this will be sent via email or text before your appointment.

WHAT WE'RE DOING
TO PROTECT EVERYONE

SCREENS

We've put screens in at our reception and colour wash basins.

VISORS

Our hair team will be wearing visors at all times whilst they do your hair.

SANITISATION

Our entrance, washroom and every section has hand sanitiser or hand wash.

MASKS

Is mandatory for our clients and staff from 15/08/20 as per new government guidelines.

Please note if a member of the team is not wearing a mask its due to medical reasons

NON CONTACT TEMPERATURE 

All staff temperatures will be checked each day before the start of work.


All client temperatures will be checked before the beginning of their appointment.

DECONTAMINATION

Chairs, mirrors ad sections will be thoroughly cleaned after use with disinfection sprays.

WHEN YOU ARRIVE

We have one seat in reception, if it isn't available please wait outside until you are welcomed into the salon by your stylist. We have additional seating outside in our garden that a member of staff will take you too.

Face masks or face covering as per government guidelines are required by law as from 08/08/2020 across all salons in the UK.

Sanitise your hands at reception as soon as you enter the salon, with our touchless/ automactic hand dispenser. No gloves.

Your stylist will measure your temperature. If it is high you will be asked to leave immediately and reschedule your appointment at a later date.

You will be asked to hang up your own coat though we advise you not to bring one if possible.

Your stylist will take you to your seat. Your seat is yours for the duration of your visit as always.

If you need to use the toilet, please do. We ask you use the touchless/ automatic hand dispenser before entering. 

DURING YOUR APPOINTMENT

DEVICES

We've had to stop magazines, feel free to bring in your own sterilised device.

FREE WIFI

You're welcome to use our wifi for free. Just ask your stylist for our code.

PLASTIC CUPS

The drinks menu has been suspended but we will serve  water in plastic cups. 

We are asking for clients not to bring in food. But you may bring your own drink.

END OF YOUR APPOINTMENT 

1

You'll be escorted to reception by one of our team. If someone's already being served, the team member will advise where to stand.We would prefer you to use card but we are accepting cash. 

2

You can pay and rebook your one appointment (reception will call you to arrange multiple bookings or you can book online).

Samantha Elizabeth

A MESSAGE FROM SAMANTHA

To our clients,

Pressing the pause button on the salon doors was one of the hardest things I and the team has ever done. 

We also feel for all our customers and your loved ones that have been effected by the virus.

I realise that some of the changes we have made, will not be what you or we are used to but this will have to be our new normal for now. We are following the government guidelines that have been published. COVID-19 continues to pose a threat to our team, clients and salon and every one of our decisions has been made to protect everyone including the viability of the salon.

Sadly we have STOPPED our loyalty cards. Don't worry it will be back. 

Over time and when it is safe to do so, we will bring back our little extras one mainly being our chocolates and biscuits. 

I would also like to personally thank everyone that wished us well during our closure. 

Prior to reopening the salon, our team have all completed Barbacide COVID19 certification. 


We cannot wait to see you all.

Samantha x

Samantha Elizabeth recommend Olaplex

© Samantha Elizabeth Hair Salon 2020

17B SOUTH ROAD
HAYWARDS HEATH
RH16 4LE

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